Last updated: September 23, 2026
Terms of Service
These Terms of Service govern your access to and use of Crime Codex. By creating an account or using the service you agree to these terms.
Acceptance of terms
By accessing or using the service you confirm that you accept these terms and that you agree to comply with them. If you do not agree, you must not use the service.
Eligibility
You must be of the age of digital consent in your country of residence to use the service. By using the service you represent that you meet this requirement.
Your account
You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately of any unauthorized use.
License to play
Purchasing a case grants you a personal, non-exclusive, non-transferable license to access and play that case for your own entertainment. You may not resell, redistribute or publicly perform the content without authorization.
Payments and billing
Prices are shown at checkout and are processed by our payment provider. Subscriptions, where offered, renew automatically until canceled, and you authorize recurring charges for the applicable period.
Refunds and withdrawal
Where you are a consumer in the EEA or UK, you have a statutory right of withdrawal for digital content, which you expressly agree is waived once delivery of the digital case begins, to the extent permitted by law. Refund requests are handled per applicable consumer law. Separately from the above, we also offer a voluntary 30-day commercial guarantee on the digital product, described in the section below.
30-day commercial guarantee (digital product only)
In addition to the rights the law gives you, Crime Codex voluntarily offers a 30-day commercial guarantee on the digital product: if you are not satisfied within 30 days of delivery of the digital case, write to legal@crimecodex.com and we will refund what you paid, with no need to give a reason. This is an express, voluntary commercial guarantee that we offer over and above what the law requires, and it adds to your legal rights: it does not restrict them, replace them or make them conditional. This commercial guarantee does not cover the physical product (the box and its printed materials), and the physical product keeps every legal right that applies to it: whatever rights the law of your country gives you as a consumer, including any right to cancel a purchase made at a distance and any statutory guarantee that goods match what was ordered, are unaffected, and we handle those requests at legal@crimecodex.com.
Intellectual property
All content, including cases, narratives, artwork, audio and software, is owned by the operator or its licensors and is protected by intellectual property law. No rights are granted except as expressly stated.
Acceptable use
You agree not to misuse the service, including by attempting to extract solutions through unauthorized means, manipulating leaderboards, posting unlawful content in community features, or interfering with the operation of the service.
Disclaimer
The service is provided on an "as is" and "as available" basis. To the extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose. This disclaimer does not affect the express 30-day commercial guarantee on the digital product that we offer in these terms, nor any rights the law gives you as a consumer.
Limitation of liability
To the extent permitted by law, our liability for any claim arising from the service is limited to the amount you paid in the twelve months preceding the claim. Nothing limits liability that cannot be excluded by law.
Suspension and termination
We may suspend or terminate access where you breach these terms or applicable law. You may stop using the service at any time.
Governing law
These terms are governed by the laws of the United States, and disputes are subject to the courts of the United States, without prejudice to mandatory consumer protections in your country of residence.
Changes to these terms
We may revise these terms. Continued use after changes take effect constitutes acceptance of the revised terms.